Did anyone see that amazing letter of complaint doing the rounds yesterday? It was addressed to Richard Branson regarding a rather horrific in-flight food experience on a Virgin Atlantic flight. It was the wittiest and most eloquent thing I’ve read in a long time and had me chuckling from start to finish. http://www.telegraph.co.uk/travel/travelnews/4344890/Virgin-the-worlds-best-passenger-complaint-letter.html

There’s certainly something to be said for a well-written complaint that certainly makes the person on the receiving end sit up and take notice. Unfortunately, this can’t be said for a letter we received from a reader recently. It read, “I’ve bought five issues of Photoshop Creative magazine and I can’t do any of the tutorials. Do I need Photoshop to do them?”

Ummmm…. what can I say? Personally I thought that the rather obvious title of the magazine was a big enough give-away that Photoshop was a pretty essential component in the whole process. Or perhaps the Photoshop-specific tutorials contained within the magazine, the Photoshop screen shots or the Photoshop-related news? What baffles me is that the person actually purchased the magazine FIVE times before wondering where they were going wrong – once I could almost understand, but FIVE times! This is one complaint that certainly stands out – but for all the wrong reasons!

For those needing to let off steam or rave about Adobe, then pay a visit to this site – http://www.dearadobe.com. It’s the perfect place for to rant bout all those little irritations, or actually say something positive for a change. You’ll be amazed how many people share your views as you flick through the entries. But for now, I’m off to deliver the most articulate letter I can muster after being left waiting for over an hour in a restaurant last night without being served a single crumb – and you can be sure I will be taking inspiration from Virgin’s unhappy customer : )